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Section: 2200s – Technology Advancement & Support |
Last Review Date: 10/02/2023 |
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Responsible Area: Technology Advancement & Support |
Effective Date: 10/02/2023 |
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Policy/policies the procedure is based on: 1138 |
Revision History: New 8/30/2019; Revised 10/02/2023 |
1.0 Scope
The procedure applies to all users of the Customer Relationship Management (CRM) system, Active Directory, the Enterprise Resource Planning (ERP) system, and other college information systems.
2.0 Purpose
This procedure defines account termination process.
3.0 Definitions
3.1 Enterprise Resource Planning system – Higher education Enterprise Resource Planning (ERP) systems manage and automate workflows at colleges and universities. They standardize and streamline the flow of information between all business functions and departments within an institution. This is made possible by the ERP combining the functionality of multiple systems such as a student information systems (SIS), school administration software, human resources, and financial management.
3.2 Customer Relationship Management system – Provides a central place where the college can store student and prospective student data to better track and engage with our students along their education journey.
3.3 Learning Management System – Learning Management Systems (LMS) provide a platform that helps the college create engaging eLearning experiences and manage and deliver online courses. It is a centralized hub for instructors to create, organize, and share educational content such as lectures, assignments, quizzes, and discussions. Students access the LMS to interact with the course material, submit assignments, participate in discussions, and track their progress. LMSs offer tools for communication, collaboration, assessment, and analytics, making them integral to both traditional classroom instruction and online instruction. At Northland Pioneer College, our current LMS is Moodle.
4.0 Procedure
Procedure 2736 for Staff, Faculty and Administration, initiates the Account Termination Process.
The Technology Advancement and Support (TAS) Division will, upon receipt of disabled account request via the Northland Pioneer College Human Resources (HR) Application from HR or the directive of the Chief Information Officer (CIO), President or Designee, terminate account access and permissions of staff, faculty and administration as part of check out procedures and/or end of contract. Below is a non-comprehensive list of potential services addressed:
a. CRM
b. Active Directory
c. Electronic Mail
d. ERP
e. Learning Management System (LMS)
The TAS Division will complete the actions required to ensure restricted access is applied as required to protect data integrity, digital assets, and record security. Necessary documentation will be completed and moved forward through the check-out process.
5.0 Inquiries
Direct inquiries about this procedure to: CIO
